温馨提示：本站仅提供公开网络链接索引服务，不存储、不篡改任何第三方内容，所有内容版权归原作者所有
AI智能索引来源：http://www.qpr.com/use-cases/service-management-optimization
点击访问原文链接

Use cases / Service Management

进入原网站 导航首页
Use cases / Service Management Investors Newsroom Contact us Products Process mining QPR ProcessAnalyzerModeling & Management QPR EnterpriseArchitect QPR ProcessDesigner QPR Metrics

Solutions By function Process miningBy use case SAP Transformation Process Automation & AI Procurement Optimization Order-to-Cash Excellence IT & ERP Transformation Digital Twin of an Organization All use casesBy industry Pharmaceuticals Insurance Manufacturing Retail Banking

Customers & Partners Success stories Sanofi Metsä Board Wärtsilä Piraeus Bank Ericsson St1 NordicOur partners Find a partner Become a partner Training

Resources Insights & Inspiration Blog Events Webinars Additional resourcesDownloads Introduction to process mining Business leader's guide to process mining Operational Excellence Finance Shared Service CenterGuides & Tools What is process mining? What is finance shared service transformation? What is operational excellence? How much can you save with process mining?

 

Company About QPR About us Board of Directors Executive Management TeamCareer at QPR Join our teamQPR News Latest updates Stock exchange & Press releases

Talk to an expert Talk to an expert Talk to an expert More results Products QPR ProcessAnalyzer QPR EnterpriseArchitect QPR ProcessDesigner QPR Metrics Powered by Snowflake Solutions By function Process Mining By use case SAP transformation Process automation & AI Procurement optimization Order-to-cash excellence IT & EPR transformation Digital twin of an organization All use cases By industry Pharmaceuticals Insurance Manufacturing Retail Banking Customers & Partners Success stories Sanofi Metsä Board Wärtsilä Piraeus Bank Ericsson Our partners Find a partner Become a partner Trainings Resources Blog Events Webinars Additional resources Downloads Introduction to process mining Business leaders' guide to process mining Operational excellence Finance shared services Guides What is process mining? What is finance shared service transformation? What is operational excellence? Company About us Board of directors Executive management team Join our team News Investors Newsroom Talk to an expert Contact us Service Management Improve customer experience by making sure SLAs are never broken Process mining brings you unprecedented visibility into how your service tickets are handled. Combined with AI and predictive analytics, process mining enables you to increase the efficiency of service management: solve tickets faster and with less reassignments.

Book a demo Use process mining to: 1 End-to-end visibility

Get end-to-end visibility to your processes and see how they contribute to concrete business outcomes.

2 Prove the value

Prove the value of automation in your process easily – your case can be supported by the click of a button.

3 Instantly spot root causes

Instantly spot compliance and Service Level Agreement violations and trends.

4 Predict and prevent

Predict and prevent process failures with intelligent ML-functionalities and monitor the right KPIs continuously.

Resolve tickets faster and better by understanding ticket's journey Process mining automatically visualizes your service management processes allowing you to have an in-depth analysis of your service operations. This opens you an entirely new way of analyzing processes and improving your resolving times and rates. Process flowchart Automatically visualize how a ticket goes through the process based on the existing data in your systems. See exactly what happened to each ticket and how long it took.

Reduce reassignment rate Identify where, when, and why tickets are reassigned between teams with the market-leading root cause analysis tool.

Improve and monitor ticket resolving times Benchmark your ticket resolving lead times across the organization to find best practices and room for improvement.  

Back to top Identify and prioritize your improvement opportunities for best results Be informed when there's a risk of breaking SLA so you have time to act before customer experience is impacted. Get the most out of your automation investments by prioritizing opportunities. Monitor the success of your improvements to realize the benefits.

Prioritize automation initiatives Use pre-made automation analyses to find automation opportunities with the most impact to your bottom line.

Be notified on SLA breachB Be automatically alerted when a ticket is about to breach SLA and notify the responsible person for corrective actions.

Create custom analyses and dashboards Use intuitive and easy-to-use modules to follow any KPI you wish (e.g., ticket reassignment rate) without coding skills. Alternatively, you can select from a wide variety of analysis templates to save time.

Back to top Trusted by leading global companies "We get total visibility to our processes and data, there’s no longer a need for extrapolation and assumptions based on sampling." Aurora Sunna, Advanced Audit Automation Analyst

Wärtsilä

“Thanks to QPR, we were able to demonstrate process bottlenecks to the broader management, identify optimization points and make recommendations to improve the consumer loan process.” Lambros Bessas, Senior Manager

Piraeus Bank

“ProcessAnalyzer essentially helped us to create a better workplace for our employees because we removed uncertainties from our business processes, and thereby from everyone’s work day. Better processes mean more peace of mind at work.” Matti Ketonen, VP of Supply Chain

MetsäBoard

"Process mining is going to tell you exactly where the problem is. This gives management, process owners, and business analysts a lot of information that they never had in the past. Now, the information is right at their fingertips." Nikolay Goldovich, Head of Data, Process and Automation

Sanofi

Guide to Successful Process Optimization Every action in your IT systems leaves a digital trace.

Process mining turns this data into a clear view of your processes, helping you spot inefficiencies, find the best automation and AI opportunities, and drive continuous improvement.

Read more about process mining Discover how QPR can bring value to your business – book your personal demo today. Book a demo QPR Software Plc Keilaranta 1,
02150 Espoo
Finland

VAT FI08326937

Join us on Slack Browse our GitHub projects Products QPR ProcessAnalyzer QPR EnterpriseArchitect QPR ProcessDesigner QPR Metrics Powered by Snowflake Solutions Process mining Pharmaceuticals Insurance Manufacturing Retail Banking Success stories Sanofi Metsä Board Wärtsilä Piraeus Bank Ericsson About QPR About us For investors News Career stories Contact us Copyright © 2026 QPR Software. All rights reserved. Terms Privacy

智能索引记录